Privacy Policy

Last Updated:

At The Monal, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, create an account, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

The Monal operates an online fashion store offering clothing, footwear, accessories, bags, and related products.

For the purposes of applicable data protection laws, The Monal is the data controller responsible for your personal information.

2. Information We Collect

We may collect the following categories of personal information:

Information You Provide

When you use our website, place an order, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account login details
  • Payment information (processed securely through payment providers)
  • Customer service communications

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage data
  • Pages visited
  • Time spent on pages
  • Referral sources

Marketing Information

If you subscribe to our newsletter or marketing communications, we may collect:

  • Email preferences
  • Marketing consent records
  • Interaction with promotional emails

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Manage customer accounts
  • Provide customer support
  • Deliver products and services
  • Process payments and refunds
  • Send order updates and notifications
  • Improve our website and services
  • Prevent fraud and enhance security
  • Comply with legal obligations
  • Send marketing communications where you have provided consent

4. Legal Basis for Processing

We process personal information based on one or more of the following legal grounds:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent where required

Where processing is based on consent, you may withdraw your consent at any time.

5. Payment Processing

Payments made through our website are processed by secure third-party payment providers.

We do not store complete payment card details on our servers. Payment information is handled according to the security standards and privacy policies of the payment provider you choose.

6. Sharing Your Information

We may share personal information with trusted third parties when necessary, including:

  • Payment processors
  • Delivery and courier services
  • Website hosting providers
  • IT and security service providers
  • Marketing service providers
  • Professional advisers
  • Government authorities or regulators where legally required

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction

While we take reasonable precautions, no online system can guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes described in this Privacy Policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Your Rights

If you are located in the United Kingdom or where applicable under data protection laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent
  • Lodge a complaint with the relevant supervisory authority

We may request verification of identity before responding to certain requests.

10. Marketing Communications

If you opt in to receive marketing communications, we may send:

  • Product updates
  • Promotions
  • Special offers
  • Newsletters

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly

We will not send marketing emails where prohibited by law.

11. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve user experience and website performance.

Cookies may be used to:

  • Remember preferences
  • Maintain shopping cart functionality
  • Analyse website traffic
  • Improve website performance
  • Deliver relevant advertising

You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

12. Third-Party Services

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices of third-party websites. We encourage users to review the privacy policies of any external websites they visit.

13. International Data Transfers

Where personal information is transferred outside the United Kingdom, we will take appropriate measures to ensure adequate protection of your information in accordance with applicable data protection laws.

14. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Legal requirements
  • Business changes
  • Improvements to our services

Any updates will be posted on this page with a revised “Last Updated” date.

16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

The Monal
Website: The Monal
Email: info@themonal.co.uk
Address: 47 Lampton Road, Hounslow, England, TW3 1JG