Terms & Conditions

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Welcome to The Monal. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website and placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.

1. About Us

The Monal is an online fashion retailer offering clothing, footwear, accessories, bags, and related lifestyle products to customers in the United Kingdom and other eligible locations.

Throughout these Terms & Conditions, “we,” “our,” and “us” refer to The Monal, while “you” and “your” refer to the customer or website user.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You are legally capable of entering into binding contracts.

3. Products and Availability

We strive to ensure that all product descriptions, images, prices, and availability information are accurate.

However:

  • Product colours may vary slightly due to screen settings and photography.
  • Product descriptions and specifications may be updated without notice.
  • All products are subject to availability.
  • We reserve the right to discontinue products at any time.

4. Pricing

  • All prices displayed on our website are in GBP (£).
  • Prices include VAT where applicable unless otherwise stated.
  • Shipping charges are calculated separately and displayed during checkout.
  • We reserve the right to change prices at any time without prior notice.

If a pricing error occurs, we reserve the right to cancel any affected orders and provide a full refund if payment has already been processed.

5. Orders

When you place an order:

  1. You will receive an order confirmation email.
  2. This confirmation does not constitute acceptance of your order.
  3. A contract is formed only when your order has been dispatched.

We reserve the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Verify payment and customer details before dispatch.

6. Payment

We accept payment methods displayed at checkout.

By submitting payment information, you confirm that:

  • You are authorised to use the selected payment method.
  • The billing information provided is accurate.

Orders will only be processed after successful payment authorisation.

7. Shipping and Delivery

We aim to dispatch orders promptly; however, delivery times are estimates only.

We are not responsible for delays caused by:

  • Couriers or postal services.
  • Weather conditions.
  • Customs procedures.
  • Events beyond our reasonable control.

Risk of loss and ownership of products transfers to you upon delivery.

8. Returns and Refunds

Customers have rights under UK consumer protection laws.

You may be eligible to return eligible items within the period stated in our Returns Policy.

Returned items must generally:

  • Be unused and in original condition.
  • Include original packaging and tags where applicable.
  • Be returned within the specified return period.

Refunds will be processed to the original payment method once the returned item has been inspected and approved.

Certain items may be excluded from return for hygiene or other legal reasons.

Please refer to our Returns & Refunds Policy for full details.

9. Promotional Offers and Discounts

Promotional codes and discounts:

  • Cannot be exchanged for cash.
  • May not be combined unless stated otherwise.
  • May be withdrawn or amended at any time.
  • Apply only to eligible products.

We reserve the right to cancel promotions if misuse or fraud is suspected.

10. Intellectual Property

All content on this website, including:

  • Text
  • Images
  • Logos
  • Graphics
  • Product descriptions
  • Website design

is owned by or licensed to The Monal and protected by intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit any content without prior written permission.

11. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.
  • Interfere with website security or functionality.
  • Upload malicious software or harmful content.
  • Attempt unauthorised access to our systems.

We reserve the right to restrict access to users who violate these terms.

12. Limitation of Liability

To the maximum extent permitted by law:

  • We shall not be liable for indirect, incidental, or consequential losses.
  • Our total liability relating to any order shall not exceed the amount paid for the relevant product(s).

Nothing in these Terms excludes liability that cannot legally be excluded under UK law.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

  • The content of third-party websites.
  • Their privacy practices.
  • Products or services offered by third parties.

Accessing such websites is at your own risk.

15. Force Majeure

We shall not be liable for delays or failures resulting from circumstances beyond our reasonable control, including:

  • Natural disasters
  • Government actions
  • Strikes
  • Supply chain disruptions
  • Internet or telecommunications failures

16. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on this website. Continued use of the website constitutes acceptance of the updated terms.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

The Monal
Website: The Monal
Email: info@themonal.co.uk
Address: 47 Lampton Road, Hounslow, England, TW3 1JG